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Elements and Performance Criteria

1. Identify required hospitality activities
   • Interpret workplace or organisation promotional schedule and apply to hospitality activities
   • Respond to ad-hoc customer requests and bookings according to workplace procedures
   • Confirm health and safety in the workplace, regulatory and workplace procedures relating to winery hospitality activities
2. Plan and organise hospitality activities
   • Identify resources required to implement hospitality activities
   • Negotiate prices and services with suppliers and customers
   • Confirm supply of necessary resources and services according to supplier agreements and workplace procedures
3. Prepare for winery hospitality activities
   • Prepare a schedule of events to ensure timely and effective implementation of activities
   • Prepare or produce support materials in line with promotional schedule and workplace requirements
   • Brief team and suppliers on their roles and responsibilities
4. Implement hospitality activities
   • Coordinate resources effectively and efficiently to meet customer and workplace objectives
   • Monitor and maintain hospitality facilities within limits of responsibility
   • Recognise, rectify and report problems and anomalies to appropriate personnel
5. Evaluate winery hospitality activities
   • Evaluate team performance based on workplace and customer objectives
   • Encourage and review customer feedback to improve performance
   • Assess suppliers and give feedback according to workplace procedures
   • Collate information to use for the financial and promotional viability assessment
   • Identify areas for improvement based on evidence collected and make recommendations to appropriate personnel